Making loyalty work for small businesses

Small businesses will be fighting an uphill battle to reconnect with their customers after more than a year of stay-at-home orders and capacity restrictions.

We asked over 4,500 consumers across the US, UK, Australia and Brazil what they want from their local businesses as they open their doors. 

Download our report to explore our findings on how local businesses can more effectively engage with consumers, including:

• Consumer attitudes to supporting local businesses since Covid-19, and the principle drivers behind that support
• How businesses can use loyalty programs to drive customer support
• What consumers are looking for from their local businesses and their loyalty schemes
• How banks can support SMEs while taking back space in the loyalty market