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Don't quit
on aquiring

Small businesses were overlooked for a long time. As the long-tail of business banking relationships, they provided banks with customer volume, but due to their diverse needs and naturally volatile nature, they were not often seen as valuable customers. 

Finnovation over the past decade has capitalised on this and picked off areas of the value chain with accessible and easy-to-use services. But have SMEs really been left in a better position?

Banks are well-placed to serve SMEs and have all the individual components to meet the challenges faced by small businesses. But to "win" against innovative fintechs, banks will need to rebuild their relationship with their business customers. 

Download our whitepaper to explore the three key things banks could do to achieve this and reduce customer churn.